Jennifer Christensen
I am a product designer with experience
in the B2B SaaS legal tech and
healthcare industries.
Let's connect on LinkedIn!
View Resume
Case Studies:
Freelance Services:
UX Audit of Your Product, Site, or App
A UX audit evaluates how easily users can navigate and understand your site or app.
Poor UX has real impact. According to Toptal, 90% of users won’t return to a website if they encounter a bad experience. In eCommerce according to the Baynard Institute, 70% of online shoppers abandon their carts at checkout.
If you're losing users or sales, let’s discuss how a UX audit can help identify and solve key issues.
What I Can Provide
Video Audit: I’ll record a screen-by-screen walkthrough of your site or product, highlighting UX issues and offering recommendations based on current research and best practices. Relevant resources will be shared.
Written Report: A detailed report will accompany the video, with issues categorized by priority (low, medium, high) and potential impact if left unresolved.
You decide! Let's discuss your business goals and customize a solution that is best for you.
Examples of UX Audits I've Conducted
Videos are between 30-45 minutes long
Maka Health
Healthcare startup transforming the functional wellness space
Maka Health
Mariposa Alliance
Los Angeles based organization providing services to foster children
Mariposa Alliance
Vector Atomic
Company creating quantum technology based in northern CA
Vector Atomic
Competitive Analysis
An in-depth review of your competitors, assessing product usability, marketing strategies, and overall positioning.
Findings are delivered in a written report and optional video walkthrough to help you strategically position your product in the market, and make important decisions.
SWOT Analysis
A structured, fact-based evaluation of your business to identify strengths, weaknesses, opportunities and threats.
I gather insights through stakeholder interviews, business and industry research, and deliver a clear written report with an optional recorded video summary.
UI Designs in Figma
I design accessible, user-friendly digital products and websites in Figma that align with your brand and goals. Whether building from scratch or refining an existing product, I ensure visual consistency and adherence to UX best practices.
My process includes sketches, wireframes, and high-fidelity mockups, with iterative feedback at each stage. Final designs are developer-ready. I conduct user interviews and usability testing to validate design decisions.
I also offer design system or style guide creation for scalable, consistent UI.
Testimonials:
“From the beginning of our UX/UI design product, Jennifer’s communication skills, project leadership and eye for design detail were apparent. She navigated project complexity and design challenges with poise and professionalism, demonstrating sophistication and aesthetic sensibilities beyond her years.
A true team player, she even initiated a design audit as an additional task that will be invaluable to how the product evolves. We are highly satisfied with our work with Jennifer.”
-Michelle Martin, CEO of Maka Health
"Jennifer is smart, driven, and extremely hard working! During our over 6 month long mentorship, we reviewed crash courses in Figma and product design best practices. Jennifer balanced her typical workload with conducting user interviews, analyzing user survey data, building out user personas and creating more streamlined style guides.
As the solo product designer at the time, I really appreciated all her help. She’s great at usability testing! Jennifer demonstrated an extremely user-centric approach to design."
-Grace Transue, Product Designer and Mentor at Paradigm
“Jennifer has been an absolute gem for the Paradigm Design Team. Jennifer possesses a unique ability to use design tools to capture the voice of our customers. Drawing from her experience in customer success, she has a knack for pinpointing and solving the issues that truly matter to our users.
What sets Jennifer apart is her willingness to go above and beyond. She's always ready to lend a hand. It's been an absolute pleasure mentoring her but I must say, I've learned just as much from her. Jennifer has been an amazing mentee, showcasing her professionalism and eagerness to grow and excel.”
-Srishti Bhalla, Product Designer and Colleague at Paradigm
"Loved Jennifer's Website Audit. She was so thorough in her analysis and had great suggestions on how to fix or replace the areas in question.
I found her review thought provoking and made so much sense after she explained her scope of the audit.
There is so much to fix, but knowing this will help improve our site and is very motivating.
We agreed with all her suggestions and are in the process of making these changes. I am so grateful for her review."
-Jeanette F. of Mariposa Alliance - Nonprofit services for foster children